Facility offered at Customer Service Centers(CSC) Category -1

 

• 1. Application forms for New Telephone Connections
  
• 2. Registration of New Telephone Connections
  
• 3. Accepting requests for additional accessories and 'phone plus' services
  
• 4. Accepting requests for shifts within /outside exchange area in the district / SSA
  
• 5. Handling of complaints on Telephone Services
  
• 6. Sale of telephone directories pertaining to the district area of the customer service centre and
  other literature useful to the customer
  
• 7. Issue of duplicate telephone bills for customers of the District /area of the CSC
  
• 8. Receipt of payment of telephone bills by cheque from customers of the District area of the CSC
  
• 9. Reciept of payment of telephone bills by cash
  
• 10. Reconnection of telephone lines which are disconnected for non-payment in the area/district of the CSC
  
• 11. Copy of waiting list register of the Telecom District for scrutiny of customers
• 12. Waiting list position in various exchange areas in the SSA
• 13. Details of bills of telephones which are disconnected for nonpayment to the concerned customers
  
• 14. PCOs for making local/STD calls
• 15. FAX facility